Everyone was issued the same iPad:
iPad Pro (11 inch, Space Grey)
Every iPad comes with 1 year of limited warranty coverage. Any manufacturer's defects or failures that occur on their own (display not working, buttons don't respond, does not connect to network) are covered by this warranty.
Many issues can be resolved within the software and settings, but as the iPad does not have a filing system similar to a PC or Mac, many fixes involve erasing portions of the iPad, or the entire iPad itself. Also, if any hardware issues arise with your iPad, the only option is to replace the entire iPad.
For these reasons backing up your data is EXTREMELY IMPORTANT!
Any issues caused by external factors (physical damage of any kind, liquid damage, jail-breaking/hacking the device) are NOT covered under the limited warranty and would require a payment of $500 + tax to replace the iPad. Any unauthorized repairs, performed by someone who is not an Apple Authorized Service Provider will cause the iPad to no longer be eligible for any service of any kind from Apple.
Many cases are available for physical protection, they range in cost from $45-$100+. Some of these cases also come with extra features like a separate keyboard. What you end up getting is entirely up to your preference. If you have a bag with a dedicated place for an iPad, that may be enough while transporting it.
AppleCare+ is also available to purchase, but you only have two months to do so (last day is November 6th). This additional warranty will give you two years total (from date of purchase) of protection for $99. Any issues covered by the limited warranty are included. You also get two "damage incidents". If you have an iPad with physical damage, you will be able to exchange it for a new one for only $49 + tax. It is highly recommended to invest in AppleCare+. Purchasing AppleCare also gives you phone support if you want to troubleshoot issues with an AppleCare Technician over the phone.
You will need to bring your iPad to an Apple Store and present it for a quick inspection in order to purchase AppleCare+.
Many simple issues (email, network access, using Sheridan's web features) can be resolved by going the self-help website:
Your peers are also great resource for help. Many issues may have already been resolved by them, so seeking out help in your class is always a great start.
The ITSC counter in the Learning Commons of the Trafalgar Campus can also provide you some basic support.
Many issues can also be resolved via Apple's support pages.
For some Apple specific issues, you can seek support through the Mac Tech office at C153. Your technologist is Emi Paternostro. You can also contact him directly via email for support: firstname.lastname@example.org
If you have a physical issue with your iPad, you can still seek support from the MacTech office, but an Apple Store is the best place to go, as they typically have replacement iPads in stock for a quick turnaround.
Email instructions are available from IT's website:
Sheridan's printing system does not support AirPrint directly from your iPad. iPads can print using third party software.Learn about printing here.
There are free apps needed for the course work, additional apps you may find useful, and paid apps that require a redemption code to be sent to you. More info and links are below.
All app downloads require an AppleID (typically an email address). If you have ever downloaded from the App Store or iTunes, then you have used an AppleID. If you don't remember your AppleID or password, or need to make a new one, visit the AppleID website.
All students are emailed a list of unique redemption codes for the paid apps. This email must be used in the Mail app on the iPad in order to work. When prompted for a username or password, it is referring to your AppleID.
There are two ways to back up your data.
Apple will give you 5 GB’s of storage for free. This will back up automatically whenever your iPad is charging and connected to WIFI. Go to Settings>iCloud>Storage and Backup and turn on iCloud Backup. You need to sign in to iCloud with your AppleID in the iCloud page first to see this feature.
Connect your iPad to your personal computer (Mac or PC) and open iTunes. The iPad will back to you computer after it is setup iniTunes.
Many awesome features of the iPad can be found at Apple’s How-To pages here:
Follow the link below to learn how to use Sheridan's Media-Vault server to Hand-In your course work and collect Hand-Outs from Instructors.