Installing the Remote Control Software

Setting Up Sheridan's HP RGS software

Step 1

Open the link:

  • for Windows

  • for Mac you RGS Setup.pkg 




Step 2



Step 3

  • Use your Access Sheridan credentials to login 


Step 4

  • Click the button "Choose a Host"
  • If you had left a session due to a disconnection, you will see it listed below under "active sessions" and may reconnect to it
  • In the bottom left corner, a radio button will be beside a named pool of machines that are available for you.
  • Click the "Choose a host for me" button to randomly pick a machine from the pool

Note: After you choose a host here, do not close the webpage window, as you will need to return to this webpage and press the "Release host" button to return the machine to the pool


Step 5

  • The hostname of the machine chosen for you will be shown on the left
  • Select the "Connect to Host" button


Step 6

  • A dialog box stating "Launching ZCentral Remote Boost" will appear
  • A few seconds later a 2nd pop-up will appear above it with a button to "Open HP ZCentral Connect 2020", click that button (Shown below)
  • If the second button does not appear, click on the "HP ZCentral Connect Client" link inside the first dialog box to install an additional helper app


Step 7

  • A window will appear presenting a Windows login screen, use your Access Sheridan Credentials again to login to the desktop.
  • After you have completed your work, remember to logout or restart the machine (Do not shutdown)
  • Return to the website (login again if you closed it by mistake) and select to "Release Host" to release the desktop back into the pool of available machines


Step 8

  • After you have released the host, click on the upper right person icon on the website to reveal the logout button (Highlighted in red below)
  • Logout of the website
  • Your session is now complete



  • If you have Windows SmartScreen Enabled you will see the additional dialog boxes appear below, choose the "more info" link and then choose to "Run Anyway"
  • If after choosing a host, instead of the RGS Receiver app opening you receive an error message indicating that you have missing dlls, please install the following .NET Package at this site:

Visual C++ Redistributable for Visual Studio 2015


RGS software for 1 to 1 connections

  • If you have an issue with the windows software above, or are doing only a 1-to-1 connection, download the RGS Reciever software from this link