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Granting Permission for Bomgar on macOS 10.13 ("High Sierra")

  1. Once you double click the application within the disk image window, you may see this warning. Please click "Open" to proceed.
    Bomgar-dblclick.png
  2. You will now see the window that is pictured below.  Stay tuned for a moment as we connect with you.
    Bomgar-initial.png
  3. The final step of configuring Bomgar's required permissions is likely to involve this final dialogue window, as pictured below. If you see this window appear, please enter your Mac user account password and click OK. 

    If you do not see this window appear during our session, do not be alarmed. This window simply refers to Bomgar's ability that allows us to make administrator-level changes, which is not always a requirement.
    Bomgar-Accessibility04.png
  4. That's it! We should now be able to assist your Mac without issue.

  5. To return to our full guide, click here